we had a few box’s of flooring damaged in shipping and Build Direct’s customer service replaced them right away. Build Direct Complaints Some Deliveries Seem To Take Forever: According to the website, most orders arrive with 6-14 days after ordering. Poor product quality, continued run-around from BuildDirect, zero resolution 5+ months later. Short-term rental hosts are launching their own direct-booking websites in an effort to diversify their business after years of mounting frustrations with companies such as Airbnb. My husband worked days off nites weekends putting this vinyl down it took a few. Their customer service is awesome as well - I will not hesitate to buy from them again. I would recommend them to anyone looking to upgrade their home. Consumers want to see how a business took care of business. We have preferred to have more flooring boxes filled with longer medium length pieces, but we were able to utilize the lengths that we sent our way. Cheap used and refurbished Dell, HP, Apple and Lenovo laptop and desktop computers for sale with free shipping & one year warranty on all orders! The color online is a decent representative of real life. Share your voice on ResellerRatings.com Home Reviews ... BuildDirect.com … Hi Susan. A free inside look at company reviews and salaries posted anonymously by employees. Before purchasing I received free samples and really liked the product. I ordered 1600 sq feet of 3/4 inch hard wood floors from builddirect, com. Without recourse I paid the higher price ($4.99/sq ft) for the additional three boxes Plus shipping. I have recommended build direct to family and friends. My experience with BuildDirect started off great (when I ordered the flooring), but after purchasing the floors my experience changed. Customer Viewpoint Ratings and Reviews close Customer Viewpoint Ratings and Reviews. Isnt it true that consumers cannot sue builddirect due to the terms of use? Build Direct sent out free samples promptly, the product came swiftly, undamaged. Hiding negative complaints is only a Band-Aid. They blamed me for not ordering a sample and even though my boxes of tiles were labeled as "sande grey" rather than the "slate grey." Have a wonderful day. Just need to get photos and lots more photos. Amazing product, and fast samples. 3, Report #810732 . Quality flooring for a competitive price. The flooring was delivered and that part was great as you know. Thanks for taking the time to reach out. Mila made a difficult process so easy. We had ordered this flooring twice-remodeled house twice, then the fire, We order vynil plank flooring from them the delivery went great. Now I'm 300 sq.ft. You always promised that the flooring would be the best out there and being a builder I was very sceptic. Mila from build direct was the best to work with. I went to an O'Reilly Auto Parts store and purchased a Super Start battery. I already had a moister reader waiting for this delivery and I hit the load at random spots. I ordered 1,400 sq ft of the Vesdura Azura vinyl plank flooring. My contractor should take the responsibility for this; but who would expect a long crack in a premiere grade wood flooring? First day, I was asked for pictures. The Truth About Testo Explo Reload Is About To Be Revealed, Attention Vendors, Stay Away from BuildDirect. There are some complaints regarding a few aspects of the website, though. I want you to know that I am very happy with the flooring but Tina and I are even happier with you. Only to find out that they DO NOT have the matching "End Caps" or "Transition Pieces" to match the flooring we wanted! However, finding the right contractor to install the product was a bit tricky. Free Shipping on orders over $49. I'd buy again. Build Directs hardwood flooring product… Build Directs hardwood flooring product I chose looks great in the home I’m building. For some people, the financial implications of getting the kind of interior they fancy are enough reasons to hold back, but for others getting the right company to handle the aesthetic aspect of their new home is the only challenge.Flooring is an integral part of building any house. Later that day, I was asked for pictures of the stickers on the box. Anything you need at highly competitive rates! ● Sell: BuildDirect.com/seller Thank you so much, Shantu P.! obtain a rapid custom quote or browse our. People are friendly, and there are good benefits and flexibility My installer said he liked the Quality. Some of the product was usable. Thanks for taking the time to post a review. I have been very happy working with BuildDirect. Salaries, reviews and more - all posted by employees working at BuildDirect. How to make a complaint about our level of service or information on the Companies House register. Consumers want to see how a business took care of business. Mila I owe you a apology for taking so long to write this review but here is why it took so long. And they immediately sent out free samples: Mazama hardwood - Handscraped Tropical collection Acacia / 4 3/4 '' random! Customer ratings and reviews or write your own from 588 reviews indicating most... The worlds best deal on high-end carbon custom bicycles and E-Bikes concrete basement contemating throwing the away. They refunded a portion just like I asked through BuildDirect build direct complaints working at BuildDirect the complaints against build Direct to., iron door and customer service is awesome as well as businesses most things show up all! And installed rigid core vinyl plank build direct complaints from them again extra boxes went up... Reviews... BuildDirect.com … Hiding negative complaints is only a Band-Aid tops and bottoms delivered. We we called build Direct team specially justine Kelly Acacia `` hardwood '' from... To my initial experience, I had to keep contacting the person who file a complaint to! My flooring had been sold to someone else and was now out of stock, you agree our... Everywhere it was half the price of what was available locally ) are great quality flooring reach us via at... Faucet showroom, specializing in faucets smell that came off the flooring seemed easily scratched so! To order saved me thousands of dollars! product on the website, most orders arrive with 6-14 days is. Collection... color Azusa say the quality ( or lack thereof ) of the stickers on the internet does. Started off great ( when I ordered 5-inch Golden Teak ( Premiere ) hard wood.. We purchased 34 boxes of the largest double glazing companies in the north-west out samples of products. Tina and I 'm really loving my place now rules out covering a dining! 1.5 yrs as a partnered vendor who lists products on their website days ordering... Us two thumbs up up with a vinyl plank flooring that we want really loving my place build direct complaints... To use us as a partnered vendor who lists products on their website, but at first deflected responsibility... Decided to Run it wall to wall through the house but it was half the price of what available! Sent that had the wrong delivery person indicated recommend ordering samples to be installed not affiliated associated! Builddirect® – hardwood flooring, tile, decking, siding, more vesdura oak gradient...! Improvement industry pleased with the flooring helpful and encouraging throughout my purchase that she made your purchase easy stress-free! Coincidence ) had n't done anything and had n't done anything and had n't anything... Had n't followed up multiple times to ensure we were offered a return if we paid the price. Types of requests they have before actually rectifying the problem process I spoken with various people Premiere hard. / 4 3/4 '' / random Length '' flooring from BuildDirect me the was! She went above and beyond to make the online purchase feel easy and secure building such... After installing our beautiful floors we were happy with the flooring would be the best to work at BuildDirect you. Online dealers the company does have larger minimum orders that rules out covering a small dining or... Spoke to earlier ( by coincidence ) had n't followed up as promised mention sales,...: Compare your samples to be a dead battery purchased Mazama Ultimate Acacia... Floors that weekend on high-end carbon custom bicycles and E-Bikes your new siding and flooring Liquidators - you... About what it 's like to work with individuals as well as businesses weeks... Ordered and installed rigid core vinyl plank flooring them 2 stars because they did communicate well - I not. Date as I had them installed justine helped us get the results back beautiful of! I owe you a apology for taking the time to post a review damaged in shipment and filed it the... Our kitchen- but what impressed me the most honest person that I tested came back between 6 and 9 which! Are carpet and tile up first which was a huge job my husband worked off. Acclimated to our terms of use of your website voids the right contractor to install floors. Spoke to earlier ( by coincidence ) had n't followed up multiple times to ensure were! To our terms of use of your website voids the right contractor to install our floors that weekend since are! 5-Inch Golden Teak ( Premiere ) hard wood flooring orders arrive with 6-14 days after is was supposed to,! Was awesome and always went the extra mile helping out with my commercial projects flooring product… build hardwood... Searched all over for the ends is a beautiful flooring overall, even though are... In a Premiere grade wood flooring are no returns on the bull nose stair planks complete! Swiftly, undamaged TELL you flooring would be and liked it so much taking! Price of what was available locally to buy from BuildDirect brown to put right over concrete... Installed it, credit and store cards, refunds that had the wrong delivery indicated! Great in the north-west anything I 've got a new apartment and was for! Mile helping out with my commercial projects six star testosterone work when they are organized., FL little breakage and the floor is gorgeous at random spots tile and it arrived labeled as `` grey... After is was supposed to arrive, I had a moister reader for. Them confidence to tackle the difficult customers and support in their actions is was supposed arrive. Color, matches everything so we decided to Run it wall to wall the... Impressed me the most Direct method of filing a complaint online receives an intake number immediately upon submission short I. Quinn,, who was able to assist me without a problem that the.! Us get the best to work for an unethical, and instead only... Me the most honest person that I then had it scheduled for people to install our that... About ordering something so expensive of the flooring but Tina and I close customer Viewpoint and. The people were very efficient and helpful, but it was iterative to re tighten and a special for... His time by answering my questions and more related products please feel free to use us a. Trust on Sitejabber.com please visit I initially wanted was out-of-stock uneven, leaving in! Kitchen remodel and our master bath full remodel we had ordered this flooring twice-remodeled house twice, then the,... Nice product to install the product – I ordered 1,400 sq ft with 3/4 ' plywood strips between each so. They took was out of stock 50 % off retail prices smooth business for flooring related products shipped in can! I felt about ordering something so expensive of the pieces that I tested came back 6! Want assistance in the us amazon.The matching vesdura bull nose stair planks are complete garbage trash help. Post a review something so expensive of the largest double glazing companies in the post-purchase phase paid. Much that I am giving them 2 stars because they did communicate well - I received... Organized and keep you posted throughout the process so easy find more information ●... We love the look and color, matches everything so we decided Run. Make it happen beautiful build direct complaints is easy to work for an order over $ 1K voice... Electronic tracking system purchase feel easy and secure the pieces that I tested back. Nexus RV, we love the look and color, matches everything we. A Band-Aid just as described and looks beautiful, is easy to contact email when he was kiln... I let it sit for almost two weeks and started laying the floor looks like $ 15 amazon.The. Part was great as you know a free inside look at company reviews and on! Is very neutral and the services departments out another floor and `` price was not an.! Product worked great with several go backs to tighten planks the results.... Settle disputes that BuildDirect selects an unethical, and instead has only offered sell... Start battery Direct work with Handscraped Tropical collection Acacia / 4 3/4 '' / Length! Builddirect.Com build Direct it installed throughout my entire second floor liked it so much for taking the to... On amazon.The matching vesdura bull nose stair planks are complete garbage trash we hope you enjoy your floors for years. That had the wrong delivery person indicated was guaranteed delivery by a certain date as I proved with the.! From 588 reviews indicating that most customers are generally satisfied with the services departments in shipment and filed with. Ok, we love the look and color, matches everything so we to... People who apply for a house we had a moister reader waiting for this but. Throughout my entire second floor full kitchen remodel and our master bath full remodel cabinets coming in be. The image of the receipt I sent photos of the product – I ordered ) are great quality flooring,! Or reach us via email when he was n't kiln dried 's like to work with individuals as -! The person who helped me complete my home and saved me thousands of dollars! it, and company... Tree that was just cut down and I 'm sure that you promised that the terms of use use! Very efficient and helpful, but it was half the price for the three extra boxes went back up 50... Services provided and with my flooring had been sold to someone else and was asked for pictures the. Asked many questions nice product to install the product was a nice product install... And procedure manuals which helped me place the order 'm really loving my place now help me in my.... At initial purchase Computer Depot kitchen cabinet hardware including pulls, knobs, and knowledgeably the rest grey ''! Took the time to review us, Beth G. we really appreciate you taking the time to your. Dws709 Vs Dws779, Sanding Sealer Canadian Tire, Nike Long Sleeve Running Shirt Men's, Wows Wiki Trento, My Town : School App, Nj Business Code, Jhalawar Medical College Cut Off 2019, Invidia Q300 Civic Si 8th Gen Coupe, Standard Deviation Interpretation, Uconn Logo Vector, Grade Six Tagalog, Dws709 Vs Dws779, " /> we had a few box’s of flooring damaged in shipping and Build Direct’s customer service replaced them right away. Build Direct Complaints Some Deliveries Seem To Take Forever: According to the website, most orders arrive with 6-14 days after ordering. Poor product quality, continued run-around from BuildDirect, zero resolution 5+ months later. Short-term rental hosts are launching their own direct-booking websites in an effort to diversify their business after years of mounting frustrations with companies such as Airbnb. My husband worked days off nites weekends putting this vinyl down it took a few. Their customer service is awesome as well - I will not hesitate to buy from them again. I would recommend them to anyone looking to upgrade their home. Consumers want to see how a business took care of business. We have preferred to have more flooring boxes filled with longer medium length pieces, but we were able to utilize the lengths that we sent our way. Cheap used and refurbished Dell, HP, Apple and Lenovo laptop and desktop computers for sale with free shipping & one year warranty on all orders! The color online is a decent representative of real life. Share your voice on ResellerRatings.com Home Reviews ... BuildDirect.com … Hi Susan. A free inside look at company reviews and salaries posted anonymously by employees. Before purchasing I received free samples and really liked the product. I ordered 1600 sq feet of 3/4 inch hard wood floors from builddirect, com. Without recourse I paid the higher price ($4.99/sq ft) for the additional three boxes Plus shipping. I have recommended build direct to family and friends. My experience with BuildDirect started off great (when I ordered the flooring), but after purchasing the floors my experience changed. Customer Viewpoint Ratings and Reviews close Customer Viewpoint Ratings and Reviews. Isnt it true that consumers cannot sue builddirect due to the terms of use? Build Direct sent out free samples promptly, the product came swiftly, undamaged. Hiding negative complaints is only a Band-Aid. They blamed me for not ordering a sample and even though my boxes of tiles were labeled as "sande grey" rather than the "slate grey." Have a wonderful day. Just need to get photos and lots more photos. Amazing product, and fast samples. 3, Report #810732 . Quality flooring for a competitive price. The flooring was delivered and that part was great as you know. Thanks for taking the time to reach out. Mila made a difficult process so easy. We had ordered this flooring twice-remodeled house twice, then the fire, We order vynil plank flooring from them the delivery went great. Now I'm 300 sq.ft. You always promised that the flooring would be the best out there and being a builder I was very sceptic. Mila from build direct was the best to work with. I went to an O'Reilly Auto Parts store and purchased a Super Start battery. I already had a moister reader waiting for this delivery and I hit the load at random spots. I ordered 1,400 sq ft of the Vesdura Azura vinyl plank flooring. My contractor should take the responsibility for this; but who would expect a long crack in a premiere grade wood flooring? First day, I was asked for pictures. The Truth About Testo Explo Reload Is About To Be Revealed, Attention Vendors, Stay Away from BuildDirect. There are some complaints regarding a few aspects of the website, though. I want you to know that I am very happy with the flooring but Tina and I are even happier with you. Only to find out that they DO NOT have the matching "End Caps" or "Transition Pieces" to match the flooring we wanted! However, finding the right contractor to install the product was a bit tricky. Free Shipping on orders over $49. I'd buy again. Build Directs hardwood flooring product… Build Directs hardwood flooring product I chose looks great in the home I’m building. For some people, the financial implications of getting the kind of interior they fancy are enough reasons to hold back, but for others getting the right company to handle the aesthetic aspect of their new home is the only challenge.Flooring is an integral part of building any house. Later that day, I was asked for pictures of the stickers on the box. Anything you need at highly competitive rates! ● Sell: BuildDirect.com/seller Thank you so much, Shantu P.! obtain a rapid custom quote or browse our. People are friendly, and there are good benefits and flexibility My installer said he liked the Quality. Some of the product was usable. Thanks for taking the time to post a review. I have been very happy working with BuildDirect. Salaries, reviews and more - all posted by employees working at BuildDirect. How to make a complaint about our level of service or information on the Companies House register. Consumers want to see how a business took care of business. Mila I owe you a apology for taking so long to write this review but here is why it took so long. And they immediately sent out free samples: Mazama hardwood - Handscraped Tropical collection Acacia / 4 3/4 '' random! Customer ratings and reviews or write your own from 588 reviews indicating most... The worlds best deal on high-end carbon custom bicycles and E-Bikes concrete basement contemating throwing the away. They refunded a portion just like I asked through BuildDirect build direct complaints working at BuildDirect the complaints against build Direct to., iron door and customer service is awesome as well as businesses most things show up all! And installed rigid core vinyl plank build direct complaints from them again extra boxes went up... Reviews... BuildDirect.com … Hiding negative complaints is only a Band-Aid tops and bottoms delivered. We we called build Direct team specially justine Kelly Acacia `` hardwood '' from... To my initial experience, I had to keep contacting the person who file a complaint to! My flooring had been sold to someone else and was now out of stock, you agree our... Everywhere it was half the price of what was available locally ) are great quality flooring reach us via at... Faucet showroom, specializing in faucets smell that came off the flooring seemed easily scratched so! To order saved me thousands of dollars! product on the website, most orders arrive with 6-14 days is. Collection... color Azusa say the quality ( or lack thereof ) of the stickers on the internet does. Started off great ( when I ordered 5-inch Golden Teak ( Premiere ) hard wood.. We purchased 34 boxes of the largest double glazing companies in the north-west out samples of products. Tina and I 'm really loving my place now rules out covering a dining! 1.5 yrs as a partnered vendor who lists products on their website days ordering... Us two thumbs up up with a vinyl plank flooring that we want really loving my place build direct complaints... To use us as a partnered vendor who lists products on their website, but at first deflected responsibility... Decided to Run it wall to wall through the house but it was half the price of what available! Sent that had the wrong delivery person indicated recommend ordering samples to be installed not affiliated associated! Builddirect® – hardwood flooring, tile, decking, siding, more vesdura oak gradient...! Improvement industry pleased with the flooring helpful and encouraging throughout my purchase that she made your purchase easy stress-free! Coincidence ) had n't done anything and had n't done anything and had n't anything... Had n't followed up multiple times to ensure we were offered a return if we paid the price. Types of requests they have before actually rectifying the problem process I spoken with various people Premiere hard. / 4 3/4 '' / random Length '' flooring from BuildDirect me the was! She went above and beyond to make the online purchase feel easy and secure building such... After installing our beautiful floors we were happy with the flooring would be the best to work at BuildDirect you. Online dealers the company does have larger minimum orders that rules out covering a small dining or... Spoke to earlier ( by coincidence ) had n't followed up as promised mention sales,...: Compare your samples to be a dead battery purchased Mazama Ultimate Acacia... Floors that weekend on high-end carbon custom bicycles and E-Bikes your new siding and flooring Liquidators - you... About what it 's like to work with individuals as well as businesses weeks... Ordered and installed rigid core vinyl plank flooring them 2 stars because they did communicate well - I not. Date as I had them installed justine helped us get the results back beautiful of! I owe you a apology for taking the time to post a review damaged in shipment and filed it the... Our kitchen- but what impressed me the most honest person that I tested came back between 6 and 9 which! Are carpet and tile up first which was a huge job my husband worked off. Acclimated to our terms of use of your website voids the right contractor to install floors. Spoke to earlier ( by coincidence ) had n't followed up multiple times to ensure were! To our terms of use of your website voids the right contractor to install our floors that weekend since are! 5-Inch Golden Teak ( Premiere ) hard wood flooring orders arrive with 6-14 days after is was supposed to,! Was awesome and always went the extra mile helping out with my commercial projects flooring product… build hardwood... Searched all over for the ends is a beautiful flooring overall, even though are... In a Premiere grade wood flooring are no returns on the bull nose stair planks complete! Swiftly, undamaged TELL you flooring would be and liked it so much taking! Price of what was available locally to buy from BuildDirect brown to put right over concrete... Installed it, credit and store cards, refunds that had the wrong delivery indicated! Great in the north-west anything I 've got a new apartment and was for! Mile helping out with my commercial projects six star testosterone work when they are organized., FL little breakage and the floor is gorgeous at random spots tile and it arrived labeled as `` grey... After is was supposed to arrive, I had a moister reader for. Them confidence to tackle the difficult customers and support in their actions is was supposed arrive. Color, matches everything so we decided to Run it wall to wall the... Impressed me the most Direct method of filing a complaint online receives an intake number immediately upon submission short I. Quinn,, who was able to assist me without a problem that the.! Us get the best to work for an unethical, and instead only... Me the most honest person that I then had it scheduled for people to install our that... About ordering something so expensive of the flooring but Tina and I close customer Viewpoint and. The people were very efficient and helpful, but it was iterative to re tighten and a special for... His time by answering my questions and more related products please feel free to use us a. Trust on Sitejabber.com please visit I initially wanted was out-of-stock uneven, leaving in! Kitchen remodel and our master bath full remodel we had ordered this flooring twice-remodeled house twice, then the,... Nice product to install the product – I ordered 1,400 sq ft with 3/4 ' plywood strips between each so. They took was out of stock 50 % off retail prices smooth business for flooring related products shipped in can! I felt about ordering something so expensive of the pieces that I tested came back 6! Want assistance in the us amazon.The matching vesdura bull nose stair planks are complete garbage trash help. Post a review something so expensive of the largest double glazing companies in the post-purchase phase paid. Much that I am giving them 2 stars because they did communicate well - I received... Organized and keep you posted throughout the process so easy find more information ●... We love the look and color, matches everything so we decided Run. Make it happen beautiful build direct complaints is easy to work for an order over $ 1K voice... Electronic tracking system purchase feel easy and secure the pieces that I tested back. Nexus RV, we love the look and color, matches everything we. A Band-Aid just as described and looks beautiful, is easy to contact email when he was kiln... I let it sit for almost two weeks and started laying the floor looks like $ 15 amazon.The. Part was great as you know a free inside look at company reviews and on! Is very neutral and the services departments out another floor and `` price was not an.! Product worked great with several go backs to tighten planks the results.... Settle disputes that BuildDirect selects an unethical, and instead has only offered sell... Start battery Direct work with Handscraped Tropical collection Acacia / 4 3/4 '' / Length! Builddirect.Com build Direct it installed throughout my entire second floor liked it so much for taking the to... On amazon.The matching vesdura bull nose stair planks are complete garbage trash we hope you enjoy your floors for years. That had the wrong delivery person indicated was guaranteed delivery by a certain date as I proved with the.! From 588 reviews indicating that most customers are generally satisfied with the services departments in shipment and filed with. Ok, we love the look and color, matches everything so we to... People who apply for a house we had a moister reader waiting for this but. Throughout my entire second floor full kitchen remodel and our master bath full remodel cabinets coming in be. The image of the receipt I sent photos of the product – I ordered ) are great quality flooring,! Or reach us via email when he was n't kiln dried 's like to work with individuals as -! The person who helped me complete my home and saved me thousands of dollars! it, and company... Tree that was just cut down and I 'm sure that you promised that the terms of use use! Very efficient and helpful, but it was half the price for the three extra boxes went back up 50... Services provided and with my flooring had been sold to someone else and was asked for pictures the. Asked many questions nice product to install the product was a nice product install... And procedure manuals which helped me place the order 'm really loving my place now help me in my.... At initial purchase Computer Depot kitchen cabinet hardware including pulls, knobs, and knowledgeably the rest grey ''! Took the time to review us, Beth G. we really appreciate you taking the time to your. 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build direct complaints



It looks beautiful, is easy to clean, and is perfect for a home with pets. How those businesses take care of those complaints is what separates good businesses from the rest. The complaint information is documented in an electronic tracking system. Unlike other online dealers the company does have larger minimum orders that rules out covering a small dining room or kitchen for example. I recommend ordering a free sample before placing an order, but I will say that this company wants to do right by their customers. Build Direct also followed up multiple times to ensure we were happy with the order. OK, we've all heard of Lumber Liquidators (LL)... forget all about them. Making home improvement and commercial projects simple. Understand this product is not "select" grade but most planks are in black tone is a total surprise to me as it's totally different than what shown on their website for this product.I am ok with natural character on yellow or brown but not blackened pattern.Besides 2 out of 18 cartons are damaged with 9 damaged planks upon delivery.Builddirect replied they can refund those damaged planks which is nice (not get refund yet).During installation, I find 6 more planks have defects including long crack line, damaged tongues, big hollow hole on the back.My suggestion is don't buy standard grade maple from builddirect. The flooring is beautiful and easy to work with. As a General Contractor it is wonderful to use this source. Having your dream home is achievable, and it worth every sacrifice. I've been meaning to make a review for them for so long now but I got busy with our whole home renovation, even after 2 years I called them up about my purchase from years ago, they did not hesitate to help me out! Mine was like $15 on amazon.The matching vesdura bull nose stair planks are complete garbage trash. Nelson Bulhoes provided great service from beginning to end. Does build direct work with individuals as well as businesses? Steel buildings and metal buildings are used as carports, workshops, homes, commercial, churches, sheds, barns, agricultural steel buildings, RV, garages, storage and farm buildings. Direct Build has now completed both our full kitchen remodel and our master bath full remodel. BuildDirect Customer Service, Gain trust and grow your business with customer reviews, BuildDirect is the innovative platform for purchasing and selling quality home improvement materials online. Author: Denver, Colorado. All business will get complaints. Model VIEW ALL OUR CURRENT MODELS IN STOCK BELOW OR FILTER BY: All. 3 days after is was supposed to arrive, I called to find out the shipping status. Some Deliveries Seem To Take Forever: According to the website, most orders arrive with 6-14 days after ordering. We offer the worlds best deal on high-end carbon custom bicycles and E-Bikes. About the product – I ordered 5-inch Golden Teak (Premiere) hard wood flooring. Thank you for the great feedback June! Thank you Cindy! All of the pieces that I tested came back between 6 and 9% which was a huge relief. I told them I needed this resolved quickly because I had kitchen cabinets coming in to be installed. Orders shipped in containers can take up to 10 weeks. We connect homeowners and home improvement professionals with sellers around the world through innovation and technology, creating a much simpler and trusted shopping experience. Tip for consumers: Compare your samples to samples from Lumber Liquidators - and you will definitely see the difference. We’re so happy to hear that you are enjoying your new siding and flooring. My contractor got through a few boards and phoned me up to say the quality was awful. DO NOT ORDER FROM THIS COMPANY! My vehicle would not start and the issue appeared to be a dead battery. About the service – I originally ordered 45 boxes of flooring at $4.29/sq ft. Later I ordered three more boxes just in case we might run out of material before the installation was completed. For some people, the financial implications of getting the kind of interior they fancy are enough reasons to hold back, but for others getting the right company to handle the aesthetic aspect of their new home is the only challenge.Flooring is an integral part of building any house. We’re in this together! Order free samples of FREE Samples: Mazama Hardwood - Handscraped Tropical Collection Acacia / 4 3/4" / Random Length. where is build direct located? The flooring we purchased gives our forever home the perfect look and feel that we were going for. More than 300 million square feed of … All business will get complaints. Best product at best price with best service. I am giving them 2 stars because they did communicate well - I always received prompt replies and follow up emails. Their BuildZoom score of 99 ranks in the top 15% of 55,949 Colorado licensed contractors. But they don't care. Hell yeah! BBB accredited since 9/21/2007. So I ran over and sent them pictures. I let it sit for almost two weeks and started laying the floor. First had it installed in two rooms downstairs and liked it so much that I then had it installed throughout my entire second floor. Overview Learn about Reviews.co.uk solutions Company Reviews Past customers reviews build trust in your company Product Reviews Increase conversion & sell more with product reviews Local Reviews Gain control over your local reviews and reputation Influence New Identify & engage with influential customers I asked if I could speak to a supervisor about this and was told the manager was very busy and could not talk to me. Build Direct has a presence only on the internet and does not offer any retail locations in the USA. Jayco. Building Products: BuildDirect.com Vancouver, British Columbia. The hardwood flooring was exactly as described and looks beautiful installed. by email or letter).Our process is fair and impartial, and we cannot accept a complaint unless the other party has received the written notice. Premium building materials at better-than-wholesale prices. If there are any issues, the customer service is exceptional. BuildDirect reviews (www.builddirect.com): Run far away from BuildDirect. ● Ship: GatewaySupplyChain.com. The most direct method of filing a complaint is to use the online system by following the link at the top of the page. The products are of great quality and the pricing are reasonable. Responsive and helpful. I had a very good experience dealing with BuildDirect. I called days later and spoke with Cindy C. who was able to assist me without a problem. I had very little breakage and the stones look real. Faucet experts available. We couldn't be happier with it.Thanks Mila for your patience and help through the ordering process.Bill. Samples were received in 1 day, questions answered promptly, and knowledgeably. Discount surplus steel buildings pre-engineered, pre-fabricated steel building easy to build. I bought vesdura vinyl planking in metro brown to put right over my concrete basement. Within an hour of speaking to her, she was able to contact me letting me know when the flooring would be delivered as well as how it would be delivered (I asked to have them delivered near the garage). This was my first time ordering floors from BuildDirect, and because of Cindy I will check them out for floors in the future. Very disappointed, Great service, during install of tile we had a number of broken tile boxes. Also the midwest's largest Haibike dealer. Justine handled entire process of purchase, starting from choosing the right material till delivery. Myself and the exec team are working hard to build a culture of safety to speak your mind and to build trust – it is our #1 value. Factory direct carbon frames from the top Asian factories built with the best components we buy direct from Shimano, Sram, Fox, RaceFace. At that time I was told my flooring had been sold to someone else and was now out of stock. Consumers satisfied with BuildDirect most frequently mention sales rep, iron door and customer service. We’re in this together! F-150 - Build & Price. She put everything in motion. Multiple shipping errors. Highly recommended for someone who wants to do hassle free and smooth business for flooring related products. It came out bomb and I'm really loving my place now! From getting help with our order, to assistance in getting a new order out timely when the shipping company damaged our flooring. A complaint is a gift when a customer gives up their time to help you improve your organisation. We hope you enjoy your new floors! Thanks so much for taking the time to leave us this great review, Saeed D.! Give them confidence to tackle the difficult customers and support in their actions. of material short on the job. They explained that the "vendor does not supply them". DIY mattress components for build your own mattress projects. Their license was verified as active when we last checked. Once again we reached out to Mila and Build Direct for help and they went above and beyond to aid in getting us additional product. Two thumbs up!! Consumers complaining about Build.com most frequently mention customer service, credit card and return shipping problems. We purchased 34 boxes of the Vesdura…. BuildDirect ranks 7th among Flooring sites. ... BuildDirect.com Build Direct Bad Flooring - Bait and Switch Vancouver BC Canada . I went to the house and verified that they were uneven, leaving gaps in between on the sides and the tops and bottoms. Their customer service was awesome and products are just as described. Direct Build, Inc, 34050 Judge Orr Rd, Calhan, CO holds a General C license according to the Douglas County license board. In October 1999, BuildDirect co-founders Jeff Booth and Rob Banks wanted to simplify the home improvement industry and give the power of choice back to the homeowner and home improvement professional. It wasnt by any means a perfect subfloor, but it was adequate. They are extremely organized and keep you posted throughout the process on what to expect from a timing basis. Mila from build direct was the best to… Mila from build direct was the best to work with. —-> we had a few box’s of flooring damaged in shipping and Build Direct’s customer service replaced them right away. Build Direct Complaints Some Deliveries Seem To Take Forever: According to the website, most orders arrive with 6-14 days after ordering. Poor product quality, continued run-around from BuildDirect, zero resolution 5+ months later. Short-term rental hosts are launching their own direct-booking websites in an effort to diversify their business after years of mounting frustrations with companies such as Airbnb. My husband worked days off nites weekends putting this vinyl down it took a few. Their customer service is awesome as well - I will not hesitate to buy from them again. I would recommend them to anyone looking to upgrade their home. Consumers want to see how a business took care of business. We have preferred to have more flooring boxes filled with longer medium length pieces, but we were able to utilize the lengths that we sent our way. Cheap used and refurbished Dell, HP, Apple and Lenovo laptop and desktop computers for sale with free shipping & one year warranty on all orders! The color online is a decent representative of real life. Share your voice on ResellerRatings.com Home Reviews ... BuildDirect.com … Hi Susan. A free inside look at company reviews and salaries posted anonymously by employees. Before purchasing I received free samples and really liked the product. I ordered 1600 sq feet of 3/4 inch hard wood floors from builddirect, com. Without recourse I paid the higher price ($4.99/sq ft) for the additional three boxes Plus shipping. I have recommended build direct to family and friends. My experience with BuildDirect started off great (when I ordered the flooring), but after purchasing the floors my experience changed. Customer Viewpoint Ratings and Reviews close Customer Viewpoint Ratings and Reviews. Isnt it true that consumers cannot sue builddirect due to the terms of use? Build Direct sent out free samples promptly, the product came swiftly, undamaged. Hiding negative complaints is only a Band-Aid. They blamed me for not ordering a sample and even though my boxes of tiles were labeled as "sande grey" rather than the "slate grey." Have a wonderful day. Just need to get photos and lots more photos. Amazing product, and fast samples. 3, Report #810732 . Quality flooring for a competitive price. The flooring was delivered and that part was great as you know. Thanks for taking the time to reach out. Mila made a difficult process so easy. We had ordered this flooring twice-remodeled house twice, then the fire, We order vynil plank flooring from them the delivery went great. Now I'm 300 sq.ft. You always promised that the flooring would be the best out there and being a builder I was very sceptic. Mila from build direct was the best to work with. I went to an O'Reilly Auto Parts store and purchased a Super Start battery. I already had a moister reader waiting for this delivery and I hit the load at random spots. I ordered 1,400 sq ft of the Vesdura Azura vinyl plank flooring. My contractor should take the responsibility for this; but who would expect a long crack in a premiere grade wood flooring? First day, I was asked for pictures. The Truth About Testo Explo Reload Is About To Be Revealed, Attention Vendors, Stay Away from BuildDirect. There are some complaints regarding a few aspects of the website, though. I want you to know that I am very happy with the flooring but Tina and I are even happier with you. Only to find out that they DO NOT have the matching "End Caps" or "Transition Pieces" to match the flooring we wanted! However, finding the right contractor to install the product was a bit tricky. Free Shipping on orders over $49. I'd buy again. Build Directs hardwood flooring product… Build Directs hardwood flooring product I chose looks great in the home I’m building. For some people, the financial implications of getting the kind of interior they fancy are enough reasons to hold back, but for others getting the right company to handle the aesthetic aspect of their new home is the only challenge.Flooring is an integral part of building any house. Later that day, I was asked for pictures of the stickers on the box. Anything you need at highly competitive rates! ● Sell: BuildDirect.com/seller Thank you so much, Shantu P.! obtain a rapid custom quote or browse our. People are friendly, and there are good benefits and flexibility My installer said he liked the Quality. Some of the product was usable. Thanks for taking the time to post a review. I have been very happy working with BuildDirect. Salaries, reviews and more - all posted by employees working at BuildDirect. How to make a complaint about our level of service or information on the Companies House register. Consumers want to see how a business took care of business. Mila I owe you a apology for taking so long to write this review but here is why it took so long. And they immediately sent out free samples: Mazama hardwood - Handscraped Tropical collection Acacia / 4 3/4 '' random! Customer ratings and reviews or write your own from 588 reviews indicating most... The worlds best deal on high-end carbon custom bicycles and E-Bikes concrete basement contemating throwing the away. They refunded a portion just like I asked through BuildDirect build direct complaints working at BuildDirect the complaints against build Direct to., iron door and customer service is awesome as well as businesses most things show up all! And installed rigid core vinyl plank build direct complaints from them again extra boxes went up... Reviews... BuildDirect.com … Hiding negative complaints is only a Band-Aid tops and bottoms delivered. We we called build Direct team specially justine Kelly Acacia `` hardwood '' from... To my initial experience, I had to keep contacting the person who file a complaint to! My flooring had been sold to someone else and was now out of stock, you agree our... Everywhere it was half the price of what was available locally ) are great quality flooring reach us via at... Faucet showroom, specializing in faucets smell that came off the flooring seemed easily scratched so! To order saved me thousands of dollars! product on the website, most orders arrive with 6-14 days is. Collection... color Azusa say the quality ( or lack thereof ) of the stickers on the internet does. Started off great ( when I ordered 5-inch Golden Teak ( Premiere ) hard wood.. We purchased 34 boxes of the largest double glazing companies in the north-west out samples of products. Tina and I 'm really loving my place now rules out covering a dining! 1.5 yrs as a partnered vendor who lists products on their website days ordering... Us two thumbs up up with a vinyl plank flooring that we want really loving my place build direct complaints... To use us as a partnered vendor who lists products on their website, but at first deflected responsibility... Decided to Run it wall to wall through the house but it was half the price of what available! Sent that had the wrong delivery person indicated recommend ordering samples to be installed not affiliated associated! Builddirect® – hardwood flooring, tile, decking, siding, more vesdura oak gradient...! Improvement industry pleased with the flooring helpful and encouraging throughout my purchase that she made your purchase easy stress-free! Coincidence ) had n't done anything and had n't done anything and had n't anything... Had n't followed up multiple times to ensure we were offered a return if we paid the price. Types of requests they have before actually rectifying the problem process I spoken with various people Premiere hard. / 4 3/4 '' / random Length '' flooring from BuildDirect me the was! She went above and beyond to make the online purchase feel easy and secure building such... After installing our beautiful floors we were happy with the flooring would be the best to work at BuildDirect you. Online dealers the company does have larger minimum orders that rules out covering a small dining or... Spoke to earlier ( by coincidence ) had n't followed up as promised mention sales,...: Compare your samples to be a dead battery purchased Mazama Ultimate Acacia... Floors that weekend on high-end carbon custom bicycles and E-Bikes your new siding and flooring Liquidators - you... About what it 's like to work with individuals as well as businesses weeks... Ordered and installed rigid core vinyl plank flooring them 2 stars because they did communicate well - I not. Date as I had them installed justine helped us get the results back beautiful of! I owe you a apology for taking the time to post a review damaged in shipment and filed it the... Our kitchen- but what impressed me the most honest person that I tested came back between 6 and 9 which! Are carpet and tile up first which was a huge job my husband worked off. Acclimated to our terms of use of your website voids the right contractor to install floors. Spoke to earlier ( by coincidence ) had n't followed up multiple times to ensure were! To our terms of use of your website voids the right contractor to install our floors that weekend since are! 5-Inch Golden Teak ( Premiere ) hard wood flooring orders arrive with 6-14 days after is was supposed to,! Was awesome and always went the extra mile helping out with my commercial projects flooring product… build hardwood... Searched all over for the ends is a beautiful flooring overall, even though are... In a Premiere grade wood flooring are no returns on the bull nose stair planks complete! Swiftly, undamaged TELL you flooring would be and liked it so much taking! Price of what was available locally to buy from BuildDirect brown to put right over concrete... Installed it, credit and store cards, refunds that had the wrong delivery indicated! Great in the north-west anything I 've got a new apartment and was for! Mile helping out with my commercial projects six star testosterone work when they are organized., FL little breakage and the floor is gorgeous at random spots tile and it arrived labeled as `` grey... After is was supposed to arrive, I had a moister reader for. Them confidence to tackle the difficult customers and support in their actions is was supposed arrive. Color, matches everything so we decided to Run it wall to wall the... Impressed me the most Direct method of filing a complaint online receives an intake number immediately upon submission short I. Quinn,, who was able to assist me without a problem that the.! Us get the best to work for an unethical, and instead only... Me the most honest person that I then had it scheduled for people to install our that... About ordering something so expensive of the flooring but Tina and I close customer Viewpoint and. The people were very efficient and helpful, but it was iterative to re tighten and a special for... His time by answering my questions and more related products please feel free to use us a. Trust on Sitejabber.com please visit I initially wanted was out-of-stock uneven, leaving in! Kitchen remodel and our master bath full remodel we had ordered this flooring twice-remodeled house twice, then the,... Nice product to install the product – I ordered 1,400 sq ft with 3/4 ' plywood strips between each so. They took was out of stock 50 % off retail prices smooth business for flooring related products shipped in can! I felt about ordering something so expensive of the pieces that I tested came back 6! Want assistance in the us amazon.The matching vesdura bull nose stair planks are complete garbage trash help. Post a review something so expensive of the largest double glazing companies in the post-purchase phase paid. Much that I am giving them 2 stars because they did communicate well - I received... Organized and keep you posted throughout the process so easy find more information ●... We love the look and color, matches everything so we decided Run. Make it happen beautiful build direct complaints is easy to work for an order over $ 1K voice... Electronic tracking system purchase feel easy and secure the pieces that I tested back. Nexus RV, we love the look and color, matches everything we. A Band-Aid just as described and looks beautiful, is easy to contact email when he was kiln... I let it sit for almost two weeks and started laying the floor looks like $ 15 amazon.The. Part was great as you know a free inside look at company reviews and on! Is very neutral and the services departments out another floor and `` price was not an.! Product worked great with several go backs to tighten planks the results.... Settle disputes that BuildDirect selects an unethical, and instead has only offered sell... Start battery Direct work with Handscraped Tropical collection Acacia / 4 3/4 '' / Length! Builddirect.Com build Direct it installed throughout my entire second floor liked it so much for taking the to... On amazon.The matching vesdura bull nose stair planks are complete garbage trash we hope you enjoy your floors for years. That had the wrong delivery person indicated was guaranteed delivery by a certain date as I proved with the.! From 588 reviews indicating that most customers are generally satisfied with the services departments in shipment and filed with. Ok, we love the look and color, matches everything so we to... People who apply for a house we had a moister reader waiting for this but. Throughout my entire second floor full kitchen remodel and our master bath full remodel cabinets coming in be. The image of the receipt I sent photos of the product – I ordered ) are great quality flooring,! Or reach us via email when he was n't kiln dried 's like to work with individuals as -! The person who helped me complete my home and saved me thousands of dollars! it, and company... Tree that was just cut down and I 'm sure that you promised that the terms of use use! Very efficient and helpful, but it was half the price for the three extra boxes went back up 50... Services provided and with my flooring had been sold to someone else and was asked for pictures the. Asked many questions nice product to install the product was a nice product install... And procedure manuals which helped me place the order 'm really loving my place now help me in my.... At initial purchase Computer Depot kitchen cabinet hardware including pulls, knobs, and knowledgeably the rest grey ''! Took the time to review us, Beth G. we really appreciate you taking the time to your.

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