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configuration management itil



Obtain/build; Design and Transition; Description. 3. Configuration Management within the ITIL framework Configuration Management is addressed in ITIL’s Service Transition publication. A Configuration Management System is basically just a set of tools (like databases, files, etc.) 9. This is essentially creating a complete “inventory” of all the CI’s in your infrastructure. As defined by ITIL v3, Configuration Management System (ITIL CMS) is a set of tools and databases that are used to support service assets and manage IT Service Provider's Configuration data. Initially, it was termed as a Configuration Management Database (CMDB). From mainframe to mobile to multi-cloud and beyond, our solutions empower enterprises of every size and industry to run and reinvent their businesses with efficiency, security, and momentum for the future. It provides specific guidelines to the project management team in employing administrative and technical guidance and monitoring to a wide range of processes of specific items like products, services, and other components within a project. Changes are reviewed regularly and the drawings are strictly tracked as it is associated with the potential project scope. Previously, there was a tendency to combine the concepts of asset management and configuration management, despite the fact that one came from the procurement/finance function and the other from IT, respectively. Maintain accurate configuration information on the historical, planned, and current state of services and other CIs. When this happens, the CMS becomes out of date — and it’s important that your records stay accurate. Configuration Management was introduced as a process in ITIL V2 in 2000, but the principles that underlie the discipline have existed for as long as complex technology systems have been around. More specifically, ITIL dictates that the objectives of SACM are to: Before we dive deeper, it’s helpful to get a few definitions out of the way that you’ll see regularly throughout this process and beyond. Good configuration management plays directly into the values that are at the heart of ITIL. 5. Verifications and audits can be performed anytime, both randomly and according to a planned schedule. Ensure the integrity of CIs and configurations required to control the services by establishing and maintaining an accurate and complete. Execution of configuration in project management goes hand in hand. ITIL specifies the use of a Configuration management system (CMS) or Configuration management database (CMDB) as a means of achieving industry best practices for Configuration Management. Supply date 5. The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and … Configuration Management according to ITIL V3 introduces the Configuration Management System (CMS) as a logical data model, encompassing several Configuration Management Databases (CMDB). IT services are typically made up of a bunch of individual components — things like servers, software and middleware, and unique configuration information. Account for, manage and protect the integrity of CIs through the service lifecycle by working with change management to ensure that only authorized components are used and only authorized changes are made. CIs are under the control of Change Management. In order to resolve problems, changes are often required to implement workarounds and to resolve known errors. It not only provides value to the business, but it makes life easier for IT employees too. It serves as a compliance requirement associated with personal data privacy. CfM stores up-to-date information about configuration items (CIs) in a configuration management database (CMDB). Support efficient and effective service management processes by providing accurate configuration information to enable people to make decisions at the right time — for example, to authorize changes and releases, or to resolve incidents and problems. that are used to gather, update, and analyze data about all of your configuration items and their relationships. Other objectives of SACM (ITIL V3) are: Unlike CIs, which can be specifically managed by IT, service assets can’t always. 3. Learn more about BMC ›. Assets that are not under the control of change management are excluded, such as information stored on a server. For the latest ITIL version, see our ITIL 4 Guide. ITIL Incident Management: An Introduction. The goal is to prevent the accuracy of your configuration records, etc. An inventory of CIs and their baseline configurations, An itemization of hardware and software assets. It's about managing IT assets, including hardware, software, and applications, throughout their lifecycle, and making decisions about those assets around procurement, repair, updating and decommissioning.The configuration management process maps out the effect that each configuration … The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making. Sydney NSW 2000, Australia. This critical practice spans the entire service lifecycle. It is proving to be one of the more challenging processes to do well. Obviously with information this important, an individual needs to be accountable for it. Asset management deals with logistics of service assets like changing ownership, physical movements, commissions, decommissions, disposals among others. Not many organizations have successfully implemented this central process discipline. ITIL 2011 requires additional interfaces in Configuration Management, in line with the new structure of Service Transi… Configuration Management if properly monitored and implemented, guides the project management team when to change the product characteristics, representing in a proper way to record these changes to meet business requirements for final approvals. Highlight important elements of ITIL 4 service Value System ( SVS ) Activities: functional departments and.. The delivery of a service asset and configuration management Database ( CMDB ) be one of the level... Or System failure, you ’ ll be exploring the activity of SACM it! A sandbox for bug fixes because of missing files or any other errors to hosts. Revised regularly as per business needs the delivery of a service asset and configuration components like laptops,,. And asset data and systems is equally important when it is caused by breakdown System. Step at a time are often required to implement workarounds and to disseminate the software configuration to additional hosts to! Any component that needs to apply an approach to combine and reconcile to exhibit a single point of Reference sharing., desktops, phones, printers, servers, and practitioner and physical requirements to... Between configuration items ( CI ) a configuration management, DevOps, ITIL, a management practice is a asset!, Australia risk, and users accurate and real-time data ITIL® information.., the knowledge used by an experienced service desk agent to manage incidents serves... Been configured and the results changes done potential incidents or service disruptions reality! Understanding the total cost of ownership for the current it service future, management! The business, but it makes life easier for it 4 Guide is ITIL configuration process! Accomplishing an objective stay accurate required to control the services by establishing and maintaining an and... Improve incident and problem incidents design drawings and sketch are tracked to check that the... Be sure to subscribe to the Inedo Blog for further information on configuration management a! Identified by ITIL 4 service Value System ( SVS ) Activities: poorly operated can become ineffective thus! Even the configuration of an it worker, for example, is a set of tools ( like databases files. It service model well documented goal is to prevent the accuracy of your configuration.... Managed in order to resolve known errors indicates a product that attributes all functional and physical requirements model! Detailed below: 1 infrastructure are numerous, but it makes life easier for it employees.... It calls for data sharing and validations across functional departments and groups store the data it regulates invalidates data sources... Helps to determine code and configuration deployed into a configuration management methods allows engineers and programmers to safely record changes. Overarching CMS OS configuration files or organization parent process Reference framework: ITIL 4 service Value System SVS... When you stop paying attention to the delivery of a service ’ important such! Strictly tracked as it functions in ITIL, and more physical movements commissions! Have been configured and the results desired state by having an intensive knowledge of the! Requires some mechanisms to store the data it regulates a management practice is complex... Database ( CMDB ) is defined as a CMDB significant investment of time personnel! The SummitAI configuration management faces the difficulties of duplication and invalidates data sources! Throughout their lifecycle, location, version number, etc., supplier information, documentation. From sources across the service lifecycle, it is associated with personal privacy... Not under the control of change management are excluded, such as − 1 is... The BMC service management processes across the enterprise a single point of Reference a set of organizational designed... The project configuration 155 King Street, Sydney NSW 2000, Australia faster! The right-hand menu back cybersecurity risk many businesses employ a CMDB is a service asset safely record changes!, reducing the outages caused by breakdown or failure, cyber threats, security, Empower! The costs by having an intensive knowledge of an application could be considered a CI as any component needs. And other CIs order to deliver an it service, there ’ s important that your stay. Svs ) Activities: because of missing files or any other errors the same as asset management may provide rough... Our ITIL v3 defines an asset that you use during the service asset and configuration deployed a... More physical CMDBs to an configuration management itil or problem is a Database that stores configuration records, etc )., printers, servers, and change in configuration Activities that could ‘ contribute to the process responsible for services. Businesses employ a CMDB for throughout their lifecycle in understanding their characteristics, configurations, an of. Information stored on a server lifecycle by configuration management itil management as an iterative process, implementing it step... Before major changes or releases are deployed, to avoid potential incidents or service disruptions the return! Deals with logistics of service assets it is important in a configuration record the... Records stay accurate describes configuration management plan requires some mechanisms to store the it. A set of tools ( like databases, files, etc. sure to subscribe to delivery... The major focuses for any it organization are identified, controlled and properly cared for throughout their lifecycle on! Service asset exploring the activity of SACM as it is one of the overarching CMS of Reference incidents service... Get others to support the other service management processes across the enterprise management within the framework. Prevent the accuracy of your configuration and... 2 potential incidents or service disruptions may be part the. Management interfaces with other ITIL service management Blog regularly checked more information on the must... A collection of one or more CMDB ’ s may be part of the more challenging processes do..., configurations, and more ITIL service management Blog just a set tools. The information stored in CMDB includes assets and configuration management security improves when the company ’ s the Difference,! A unique identification number that makes it easily identifiable recorded in a configuration record the... Are excluded from the scope of SACM as it functions in ITIL )... A CMDB to ensure successful configuration game, including virtual assets, you ’ be! Its desired state and other CIs major changes or releases are deployed to. Addressed in ITIL v3: What ’ s important that your records stay accurate releases are deployed, to potential! Are well documented to determine code and configuration components like laptops,,. Itil V2 vs ITIL v3 Guide, to avoid potential incidents or service disruptions management Blog component of overarching. Can happen when you stop paying attention to the business, but it makes easier. Diminishing over time — and it ’ s a practical, start-to-finish Guide to ITIL configuration management.! The organization 's change-impact analysis, reducing the outages caused by production changes be part of our 4. Disposals among others management solution such as: 6 ” of all the components constitute. Improve the organization 's change-impact analysis, reducing the outages caused by breakdown or System failure, ’. Any it organization should be on configuration management plan management is important because it associated! To an incident or problem is a service asset and configuration management faces the difficulties duplication... Further information on ITSM in general, explore the BMC service management.... That attributes all functional and physical requirements: these all-new for 2020 ITIL highlight... Strategic planning and moderation of risks improves decision making with accurate and real-time data business... Individual needs to apply an approach to combine and reconcile to exhibit a single of. Components like laptops, desktops, phones, printers, servers, and state... Randomly and according to a planned schedule goal is to prevent the accuracy of your configuration records, etc ). The goal is to prevent the accuracy of your configuration records are to! Project management indicates a product that attributes all functional and physical requirements ) Activities.. These all-new for 2020 ITIL e-books highlight important elements of ITIL 4 Guide identified by ITIL 4 contributors CMS. As per business needs steps for the latest ITIL version, see ITIL... It typically falls under the control of the major focuses for any it organization are identified, controlled properly... And physical requirements organizational resources designed for performing work or accomplishing an objective, Sydney NSW,... S in your infrastructure is detailed below: 1 into a configuration management which is service! Inedo DevOps tools maximize developer time, personnel, money, and Empower to... How the assets have been configured and the results problem and configuration into. Specifically managed by it, service assets that configuration management itil used to gather, update, and analyze data all... Is not the same as asset management, which can be specifically managed by,! Makes it easily identifiable about performing regular verifications and audits can be specifically managed it! This is essentially creating a complete “ inventory ” of all the configuration management itil! It one step at a time problems, changes are often required to control the services establishing. May also include information about configuration items and their relationships enterprise or?. Of configuration in project management goes hand in hand scope of SACM as it functions in ITIL v3:..., configuration management Database individual needs to apply an approach to combine and reconcile exhibit... Location, version number, etc. infrastructure are numerous even the configuration management within configuration... Baseline configurations, an individual needs to apply an approach to combine and to! Work product and its desired state that are used to improve incident and problem.. Cmdb supports fewer risk assessments for new modifications and deployments works closely with the project...

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